Help
Support
We are here to guide you.
Find the right channel for access, technical, privacy, safety and account-deletion issues.
1. Channels
- General help: contact@vapai.me
- Privacy: privacy@vapai.me
- Legal: legal@vapai.me
- Security, abuse or illegal content: security@vapai.me
Vapai is not an emergency service and does not guarantee a general response time.
2. What to include
Describe the issue, device, app version and relevant steps. For safety, include the profile, conversation, experience or case identifier. Never send passwords, SMS codes, card numbers or an intimate image by email without safe-channel instructions.
3. Account and data
Use Apple, Google or Vapai controls to recover access. To download or delete data use Settings → Privacy; if you cannot sign in, email privacy@vapai.me from the associated address. See Privacy Choices.
4. Reports and appeals
Report in the app where possible. For an appeal, include the case identifier and why the decision should change. For non-consensual intimate images use the specific process.